I know you’ve just arrived here — but I want to ask you a personal question: What’s your churn rate?
If you’re scratching your head because you don’t know, contact me. I can help you figure it out.
And if you know what your churn rate is and want to lower it, send me an email.
Because creating and implementing a comprehensive strategy to give your customers their best experience lowers your churn rate – which increases profits.
This means wooing existing customers is five times more cost-effective than courting new ones.
As a recent Forbes article said, “Customer acquisition is a bit like dating, and customer retention is like marriage.”
And as customers give you more love (by buying more things) your income skyrockets.
Perhaps they don’t know how.
You see, customer acquisition has always been the BIG emphasis. Customer retention hasn’t been given as much thoughtful care.
But that’s changing.
More and more companies are realizing how important happy customers are to their bottom line:
You might be wondering what strategies lower churn rates and give your customers their best experience.
These elements don’t need to be implemented all at once. So I’ve broken them into four Solution Packages: