Your customers want a happy ending

And a Happy Ending begins with a Website UX Review.

I do this whenever I start working with a new client. It gives me insights into you and your customers. . . So you both get the things you want.

Normally this review costs $250, but it’s FREE if you purchase a package below.

Need a white paper or case study?  Click here to go to the bottom of the page.

And the Website UX Review is also included with those services, if desired.  

Photo of women leaning out of a car window using binoculars to "spy" and discover what's going on
Two men and three women dressed in casual office attire shaking hands as they are introduced to each other

Additional Items can include:

  • Bi-weekly Newsletter Creation
  • Newsletter Design & Graphics
  • Newsletter Set up in ESP (Email Service Provider)
  • Special Report Creation - as an incentive to sign up

The Cheers Package

A critical first step to a great customer experience is welcoming new customers and staying in touch with existing ones.

The Cheers Package does this with a well thought-out, relevant newsletter.

If you don’t already have a newsletter, you might find it intimidating to create one. So let me do it for you!

The Cheers Package includes:

  • 5-8 Customized Newsletter Templates developed specifically for you
  • Ideas of content to include and what to write about
  • A Newsletter SIgn Up Sequence including a Thank You Page and Double Opt In Email.
  • One completely written newsletter
  • 3-5 short messages to share on social media (to increase newsletter sign ups)
The numbers $400
Cheer Up Your Audience

The Friends Package

When customers get ready to buy, they want purchasing to be easy.

The Friends Package does this by creating a friendly shopping experience.

It includes:

  • Comprehensive Analysis of your customer's online shopping experience
  • Detailed information on what's working well and what could be improved
  • Rewriting your order confirmation pages and shipping/delivery emails so they work harder for you
  • A cart abandonment sequence (1-3 emails) to help re-engage your customers
  • 3-5 FAQ Pages so customers get their basic questions answered quickly
The numbers $900
Make Friends with Customers
Two young men and three young women casually dressed posing for a photo as friends

Additional Items can include:

  • Notification Emails -- such as subscription renewal notices, software upgrade alerts, etc.
  • Additional FAQ Pages
  • Product Pages
  • Surveys, Special Offers, etc.
  • Review of Mobile Shopping Experience
  • Customer Feedback Emails
Photo of men and women sitting around a table with their laptops discussing their office

Additional Items can include:

  • Detailed Home Page Review
  • Detailed Mobile Site Review
  • Product Pages

The Office Package

You want to provide support during — and after — purchases. So it makes sense to have easy ways for customers to find answers to their questions.

The Office Package is everything in The Friends Package plus more.

It includes:

  • Everything in The Friends Package
  • Review of Mobile Shopping Experience
  • Navigation Suggestions to be more buyer-friendly
  • Additional FAQ pages - up to 8
  • 2 Customer Feedback Emails
The numbers $2,200
Get Your Office in Order

The Sherlock Package

It takes an outside perspective to discover your blind spots.

The Sherlock Package does  this.

It looks at your Strengths, Weaknesses, Opportunities, and Threats (aka SWOT analysis).

It comes with recommendations to embrace your customers and reward them so they will purchase again and again.

The Sherlock Package includes:

  • A Detailed Blind Spot & SWOT Analysis
  • A look at your competitors - including their weaknesses and strengths
  • Interviewing 2-3 of your customers, or creating a survey
  • A customized blueprint for creating and implementing a customer rewards program
The numbers $3,200
FInd Your Blind Spots
smiling woman giving a wrapped gift to another women which delights her

Additional Items can include:

  • Detailed Home Page SEO Analysis
  • Detailed Mobile Site Review
  • Scripting of Customer Service Calls

White Paper Writing

White Papers can be fun to read as shown by this smiling scientist in white coat as he reads on his tablet.

White papers well researched documents usually 5-12 pages long.

They’re used to sell high-end or complex business solutions. 

They are full of facts, studies, statistics, and often quotes from Subject Matter Experts.

White Paper Writing Includes:

  • Decide on Target Audience and Goals
  • Choose type of White Paper and Topic
  • Interview SME's
  • Researching & Writing of White Paper
  • Up to 2 Revisions

Additional Items can include:

  • Graphic Design (from a professional designer)
  • Marketing Ideas like Social Media Posts, Email Teasers
  • Alternative formats such as PowerPoint and Video
Let's Talk About Your White Paper

Case Study Creation

Video Case Study of a man in front of phone making a video to endorse a product

A case study is  a  testimonial with a purpose. That purpose is to help a prospect see herself using your product/service.

This might seem simple, but it’s not. It can be incredibly difficult to get a good case study without using an outside writer.

Case Study Creation Includes:

  • Story Arc and Question Development
  • Information Release
  • Interview
  • Written Case Study
  • Up to 2 Revisions

Additional Items can include:

  • Graphic Design (from a professional designer)
  • Video script writing
  • Video of Customer (with a professional videographer)
Get Your Case Study Done